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Here is a list of Frequently Asked Questions concerning dining on campus. If you don't find the answer to your question, please send us an email to catering@jcu.edu and we'll get back to you as soon as possible.

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Meal Plans

What Meal Plans do you offer?

We offer a variety of meal plans to meet your on campus dining needs. Check out our Meal Plan page for a full list of offerings.

How can I purchase a Meal Plan?

You can purchase your meal plan by clicking here.

How do I get Declining Balance?

Declining Balance can be purchased by clicking here.

Can I change my meal plan?

Yes! You are allowed to alter your dining plan up to the last day of the add/drop enrollment period of each semester.

I don’t live on campus, do I need a meal plan?

Students with on-campus housing are required to have a meal plan, students off campus are not. However, it is still very beneficial for off-campus students to purchase a meal plan, especially athletes and students that are very involved. Meal plans are an easy and convenient way to work important nutrition into a busy schedule.

Can I carry meals over to the next semester?

If you have the Unlimited Plan, you don't need to worry about counting meals, you can have as many meals throughout the week at the Schott Dining Hall Fresh Food Company as you like. If you have a weekly or semester block plan, you may only have the meals allotted for each week or semester. Unused meals with the weekly plans do not carry over from week to week.

I have special dietary needs. What do I do?

Nutritional information and menus will be posted for all our core items served in the Schott Dining Hall, and on the JCU Dining website. We offer vegetarian items at every location on campus. If you have additional needs, please stop by the Dining office, located in the Underground, and speak with a representative.

What if I have Celiac Disease?

Please contact JCU Dining at 216-372-4552 or visit the Dining Office located in the underground of the DJ Lombardo Student Center to set up an appointment or tour to discuss or view the precautions  made for Celiac Disease.  Remember – we are here to serve you safely and with a smile!

What do I do when my Plus Points run low?

Reload with JCU Plus Points. It’s a convenient, cashless way to pay for food purchases on campus. Plus Points can be used at any dining location on campus.

What if I have a question that’s not answered here?

E-mail us anytime or just visit our website at www.jcu.edu, or just stop down and see us in the Underground or Schott Dining Hall.


Where can I find more info on nutrition?

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

Why do I have to create an account in order to check out?

For you, and us, to be able to best track orders, and to be able to contact you in case of a question regarding your order we ask that you create a CampusDish account.

How do I create an account?

Click the "Login" button, and then on the login page click the "create a new account" link.

How do I find more about Nutritional Information?

Use our Comparison Box and Nutritional Calculator to get the most out of your eating decisions. Select products from the Menu section and use one of the options below to get accurate comparisons and information about your choices. 

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.


Select your Fulfillment Method

Please review your order method and the location you would like the product shipped to. 

How do I get a Promotional Code?

Unfortunately, we are not currently offering Promotional Codes. We may offer Promotional Codes in the future, so please check back periodically.

Where can I find more info on nutrition?

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

How do I use the Menu?

We have utilities designed to help your health. Use the Meal Calculator Box to quickly relate the nutritional information of two or more items. The Meal Calculator can populate the nutritional value of your meal. Use our quick nutritional icons to identify food with special preparation or contents at a glance.

What are AFO/FPO/DPO addresses?

APO and FPO addresses allow the postal service to efficiently deliver mail to active duty military members serving overseas. When the mail arrives at the APO or FPO, the staff will send the mail onto the proper division of the military to which the addressee belongs. The division then delivers the mail to the individual. 

How do I increase password security?

Your password should be at least 8 characters that include upper and lower case characters, numbers, and symbols. You should always use a unique password for each website you use; that way, if one account gets compromised, the rest are safe. Other ways to ensure the security of your password include:

    • If passwords must be written down on a piece of paper, store the paper in  a secure place and destroy it when it is no longer needed.

    • Never share passwords with anyone.

    • Change passwords immediately if they may have been compromised.

    • Be careful about where passwords are saved on computers. Some dialog boxes present an option to save or remember a password. Selecting this option poses a potential security threat.

How do I use variants?

Have your food your way! Choose from our variant options to customize your meal exactly how you want it. Please note any charges that might be associated with adding additional variants to your meal.

What is a CVV?

The Card Validation Code is a 3 digit number set that uniquely identifies your credit card.

Visa/Mastercard and Discover Users

Flip your card over and look at the signature box. You should see either the entire 16-digit credit card number or just the last four digits followed by a special 3-digit code. This 3-digit code is your Card Security Code.

American Express Credit Card Users
Look for the 4-digit code printed on the front of your card just above and to the right of your main credit card number. This 4-digit code is your Card Identification Number (CID). The CID is the four-digit code printed just above the Account Number.

Why should I select favorite locations?

Selecting a location will help us customize your experience on the CampusDish site.

Why am I required to select a role when creating my account?

A role will help us customize your experience on the CampusDish site.

Why are my products split into separate orders and why does this happen?

Two or more of the items in your cart are restricted by product type or payment method. In order to process the transaction, the items in your cart must be processed separately.